Delivering great CS / CX for your business.

Robert Fils-Aimé has over a decade and a half of experience working for web-based companies centered in New York City. From a SaaS cloud-based web development service to a creative web development studio, Robert has brought his expertise of servicing client needs to the table.

Robert also has modern technical skill sets under his belt. His joy for learning and troubleshooting has always attracted him to dive into programming languages. Knowing how things work behind the scenes excites him, and he understands it better assists both customers and team members, as he often plays the role that connects the two.

In addition to his technical expertise, Robert has extensive experience in operations, where he has honed his ability to optimize processes and improve efficiency. He has a proven track record of implementing strategic initiatives that streamline workflows and enhance productivity. Robert's strong analytical skills and attention to detail have enabled him to identify areas for improvement and drive impactful changes. His collaborative approach ensures that team members are aligned with operational goals, leading to successful project outcomes and satisfied clients.

While his background comes from tech, he has also branched out to service a variety of cultural spaces in New York City's nightlife community. Robert's contributions have led him to become a recipient of the NYC Nightlife United (NNU) program which focuses on supporting BIPOC-owned and led businesses and individuals who create safe spaces for BIPOC and the LGBTQIA communities.

Regardless of the industry, Robert understands the importance of client satisfaction, and he is able to work cohesively throughout an organization to provide a positive customer journey.